At Advantage Business Partnerships, we work hard to deliver high-quality digital services—including website design, hosting, domain registration, and social media marketing. While we strive for excellence, we recognise that from time to time, concerns may arise. We take all complaints seriously and use them as a foundation for improvement.

Common Complaints & How We Respond
1. Website Development Delays or Errors
Some clients have expressed frustration over delays in website completion or requested changes. We understand how important timing and precision are. To reduce these issues, we:

Provide clear project timelines and milestones at the start

Use detailed design briefs to avoid miscommunication

Offer weekly progress updates via your assigned project manager

2. Unclear Scope or Features
Occasionally, misunderstandings occur regarding what's included in a website or marketing package. We now include a signed Scope of Work and Service Agreement outlining features, functions, and limitations to avoid confusion.

3. Social Media Campaign Performance
We’ve received feedback from some clients who were disappointed in the reach or engagement of early-stage campaigns. Social media growth takes time and testing, but we’ve improved:

Client onboarding to align expectations

Monthly reporting and reviews

A/B testing to optimise ads and content

4. Web Hosting Downtime or Domain Issues
A small number of customers have reported problems with website outages, slow performance, or domain expiration. These issues are typically technical and time-sensitive. We’ve responded by:

Upgrading to high-performance, UK-based servers with 99.9% uptime

Introducing automated domain renewal reminders

Offering 24/7 emergency support for critical outages

5. Billing or Renewal Disputes
We occasionally receive queries about hosting renewals, domain fees, or third-party platform costs. To reduce confusion, we:

Send renewal reminders 30 and 7 days in advance

Offer itemised invoices and transparent pricing

Provide optional auto-renewal for convenience

How to Submit a Complaint
If you have a concern about any of our services, we encourage you to contact us directly so we can resolve it promptly and professionally.

Please email:
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Include:

Your full name and business name

The service(s) involved

A detailed description of the issue

Any supporting files or screenshots

We aim to acknowledge all complaints within 2 working days and resolve most issues within 10 working days.

Our Commitment
We’re proud of the websites, campaigns, and hosting solutions we provide—but we never stop improving. Every complaint helps us build a better business. Thank you for your trust in Advantage Business Partnerships.

If you’d like to provide feedback outside of a formal complaint, we’re always happy to hear how we can serve you better.